F.A.Q.

GENERAL QUESTIONS

The best way is sending us a message to: contact@diamondpaintingcorner.com

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We are a dynamic company based in Barcelona, Spain, shipping carefully products to the United States and Worldwide from Premium printing plants in China. We are specialized in providing unique Diamond Painting kits. 

PRODUCT QUESTIONS

Diamond Painting is a craft form which is a cross between cross-stitch and Paint by Numbers. The distinct feature of diamond painting is that it uses “diamonds” or tiles also known as drills. Each diamond is 2.5mm-2.8mm and is color matched to the images printed on the canvas. Each canvas is a high definition image that has been broken down in a way that a small symbol or color becomes a denotation for where to place the diamond. It is a meditative craft that helps you create stunning art in a relatively easy way.

A drill or diamond is a tile that goes on the canvas to create a beautiful mosaic. Each diamond or drill is multi-faceted, and each side reflects off the light falling on them to give the sparkly effect that sets diamond paintings apart. A drill can be shaped round or square.

There are two kinds of drills in Diamond Painting: the round one and the square one. The drills refer to the shape of the diamonds that you're going to use to fill your canvas: 

. Diamond Square Drill gives you a kind of "mosaic" effect once you complete the painting. It is the most used Diamond Drill because diamonds don’t leave spaces.

. Diamond Round Drill have more like “cross stitch” effect. Since diamonds are round shaped there’s a more evident gap between a diamond and the next one. For this reason Diamond Round Drill are less commonly used. 

Choosing between square or round drills diamond paining is not always easy. Round shaped diamonds leave a little gap in the canvas, so the final effect is less clear cut. For this reason, many people prefer square diamonds.

The colorful diamonds are made up of Eco-friendly resins that retain their sparkle for a long time. 

5D diamond painting means that the drills have five facets, whereas 3D diamond painting means that the drills have 3 facets. As each facet reflects off the light falling on it, the more facets there are will make the drill sparkle brighter. 

In partial drill kits, diamonds cover only a partial portion of the painting. The adhesive only covers a certain portion of the painting and the rest of the canvas is a high-definition image printed onto the canvas. Whereas in a full drill kit, diamonds cover the whole canvas. The final product of a full drill kit is sparkly and more radiant than for the partial drill kit. Here, in Top Diamond Painting we only have Full Drill Kits. 

You protect the finished product by sealing it.

For the bubbles, pop the bubbles gently with a pin. Smooth out that particular portion using tweezers. Mostly, diamond painting canvases are not horribly wrinkled. But if so is the case, use a flat-surfaced tool, like a diamond painting scale. Turn the canvas over, so the blank/unprinted side shows up, and run over the scale on it too smoothen out the wrinkles. Another trick is to cover the canvas with a towel and gently iron it with the iron at a lower heat level. Cool the canvas down under a fan (it will not take long) and place it under some heavy books for a day to get a flat canvas. However, this can be risky as the adhesive on the canvas may get stuck to the iron and cause you more harm than good. Extreme caution is recommended. 

It is highly recommended to avoid ironing out the wrinkles of your diamond painting canvas because of the adhesive layer. A heated iron may cause the adhesive to melt and stick to the iron, which can end up ruining your canvas. However, if you have no other option that may help you to remove the wrinkles from the canvas, you may cover the canvas with a towel and gently iron it with the iron at a lower level of heat. However, extreme caution is recommended, and it is not a preferred method.

You can display your finished diamond painting canvas in lots of different ways. However, the simplest and the classiest way is to frame your diamond painting.

Diamond Painting, like all other craft projects, requires concentration and precision, but most of all, it requires practice. Once you complete the smaller and easier canvases, you can move on to larger and complex pieces of art which will become an easy feat for you to complete as you go on. 

The colors you see on your monitor may be close to what is printed, but due to differences in the color calibration of monitors, a perfect match cannot be guaranteed. 

ORDERS & SHIPPING

The shipping cost is FREE for your entire order in All Over the World.

We ship to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, Spain, Sweden, Switzerland, United Kingdom, United States.  

We are constantly trying to improve in our delivery times for this reason please visit our Shipping Times page with the last information. 

We use international ePacket courier service to send to United States. When your items arrive to United States our packages generally ship out with USPS to your door. ePacket is one of the faster and safer delivery options for international shipping from Asia. 

We use China Post Registered Airmail to send our package to all countries except United States where we use ePacket.

China Post Registered Airmail is the official service of China Post and normally takes about 2-4 weeks to arrive to destination country from China. As ePacket, China Post Registered Airmail also have a tracking number to always know where’s your shipment.

We ship our Diamond Painting kits from different warehouses and printing places in Asia for this reason orders may ship in multiple packages.  

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, you must contact us at contact@diamondpaintingcorner.com 24 hours of placing your order. 

Top Diamond Painting is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. 

Top Diamond Painting will not be responsible for any Duties, Taxes, or Customs fees under any circumstances. 

We allow 24 hours for our customers to cancel their order.

After that 24 hours, we will process your order and get it ready for shipping. Which take 1-3 business days. You will receive an email as soon as it ships with all tracking details. 

When a tracking number does not update for a while, it simply means that the package is in route to your country. Once the package has cleared your customs, the tracking info will be updated and a more accurate delivery time will be given. Please be patient and you will see an update soon.

Usually we ship items separately due to the type of products we offer. Most items are shipped separately. So if you only received 1 of 2 items then another package will be coming shortly.

Unfortunately once we ship the packages, we can no longer control the speed and efficiency of the shipment. We fully trust our shipping services, but we have no direct control over their work. We can only follow the tracking number like you and worry if the shipping goes slow.

PAYMENTS

We currently accept Paypal, Visa, Mastercard and American Express. 

We are NOT accepting cash on delivery. 

REFUND POLICY

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging.

In order to cancel your order, you must contact us within 24 hours of placing your order. Please contact us at contact@diamondpaintingcorner.com Any cancellation requests after the 24 hour period will not be accepted.

If you receive your order and it is damaged or broken, we will gladly replace your items. 
Please report the damage within 3 days of receiving the item(s) by contacting us at contact@diamondpaintingcorner.com and we will send you a replacement. 

At Diamond Painting Corner, we have a great team that works hard to manufacture and complete your order by hand with the highest quality. Once you place your order, our team begins the process of preparing the diamond painting.

Due to the unique nature of our diamond painting and due to logistical reasons, we do not offer refunds on orders due to change of mind, dissatisfaction, and orders that were placed by mistake. 

Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.

But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 60 business days, contact us and we will refund 100% of your order.

When your shipment finally gets to you after those 60 business days, it is yours to keep, even if we have already refunded your entire order.

Diamond Painting Corner

Barcelona, Spain.

Email: contact@diamondpaintingcorner.com